1. Acceptance of Terms
By creating a tenant account, accessing the POS terminal, or subscribing to TableDesk, you agree to comply with and be bound by these Terms of Service. If you are entering into this agreement on behalf of a restaurant, food chain, or hotel enterprise, you represent that you have legal authority to bind that entity.
2. SaaS Subscription & Free Trial
- 14-Day Evaluation: New tenants receive a 14-day free trial with access to POS, inventory, and hotel modules without upfront credit card requirements.
- Plan Tiers & Renewals: Following the trial, continued access requires an active monthly or annual plan tier (Starter, Professional, or Enterprise Suite).
- Billing & Tax: Subscription fees are billed in advance on a recurring cycle. GST and applicable local taxes are calculated based on merchant billing jurisdiction.
3. User Accounts & Security Responsibilities
Merchants are responsible for maintaining the confidentiality of staff PINs, manager login credentials, and cash register opening balances. TableDesk provides role-based access control (Admin, Cashier, Waiter, Kitchen Chef, Housekeeping) to protect sensitive discount overrides and financial reports.
4. Offline & Hybrid Resilience
TableDesk provides offline-tolerant web POS mechanisms; however, synchronization requires periodic internet connectivity to reconcile inventory deductions, central reports, and tax compliance records with the cloud database.
5. Prohibited Uses
You agree not to:
- Attempt reverse-engineering, decompilation, or unauthorized penetration testing on TableDesk API endpoints.
- Transmit fraudulent chargeback transactions or spoof waiter payment notifications.
- Circumvent multi-tenant isolation barriers to access competitor tenant databases.
6. Support & SLA
For technical issues, printer driver configuration, or billing queries, contact support at support@decentonline.com. Enterprise customers receive 24/7 priority emergency phone escalation.